Overview
Communications-as-a-Service (CaaS, typically pronounced ‘cass’) is an outsourcing model for enterprise communications. Such communications can include voice over IP, instant messaging, collaboration and videoconference applications using fixed and mobile devices. The CaaS vendor is responsible for all hardware and software management and offers guaranteed Quality of Service. CaaS allows businesses to selectively deploy communications devices and modes on a pay-as-you-go, as-needed basis.
This approach eliminates the large capital investment and ongoing overhead for a system whose capacity may often exceed or fall short of current demand. CaaS offers flexibility and expandability that small and medium-sized businesses might not otherwise afford, allowing for the addition of devices, modes or coverage on demand. The network capacity and feature set can be changed from day to day if necessary so hat functionality keeps pace with demand and resources are not wasted. There is no risk of the system becoming obsolete and requiring periodic major upgrades or replacement.
Features & Benefits
In addition to the features available from premises-based PBX systems, hosted-PBX:
- Single number to be presented for the entire company
Allows a single number to be presented for the entire company, despite its being geographically distributed. A company could even choose to have no premises, with workers connected from home using their domestic telephones but receiving
- MultimodelAllow multimodal access, where employees access the network via a variety of telecommunications systems including POTS, ISDN, cellular phones, and VOIP. This allows one extension to ring in multiple locations (either concurrently or sequentially).
- Supports integration with custom toll plansSupports integration with custome toll plans (that allow intra company calls, even from private premises, to be dialed at a cheaper rate) and integrated billing and accounting (where calls made made on a private line but on the company's behalf are billed centrally to the company).
- Eliminates on-site hardware maintenanceEliminates the need for need for companies to manage or pay for on-site hardware maintenance.
Corporate Packages
Choose from our 2 corporate packages
