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Communication & Telephony
Best of breed solutions that enable seamless enterprise communications
Communication & Telephony - Best of breed solutions that enable seamless enterprise communications

Overview

NexWave has built a world-class network of business alliances that allows us to offer leading global customized communications solutions to meet the needs of our customers. With partners such as Ericsson, NEC and Siemens, we offer customers a one-stop shop for the best communications solutions available.


Our solutions include:

  • Private branch exchanges (PBXs)
  • IP Telephony solutions
  • Customer Relationship Management (CRM)
  • Contact Centre
  • Integrated Voice Response (IVR)
  • Unified & Voice Messaging, Networking
  • Mobility and Wireless solutions

Solid technical expertise and professional service

NexWave is the communications solutions provider with proven performance that you can trust. With vast experience in network consultancy, design, deployment and maintenance, we are the natural choice to deliver high-performance, cost-effective and well-engineered solutions.

Strong track record of delivering success

Backed by the testimony of satisfied customers, we have often exceeded customer expectations in delivering an impressive list of superior communications solutions and services - successful outcomes for customers from large organizations to Small & Medium Enterprises.

Applications & Solutions

  • Private branch exchanges (PBXs) Customers can become IP-enabled at their own pace with our comprehensive range of solutions from Aastra (Formerly known as Ericsson), Avaya, NEC and Siemens. These allow networks to continue to enjoy the benefits of traditional telephony solutions, while taking advantage of the latest in converged network technology.
  • Desktop PortfolioOur array of telephones - digital, hybrid or IP - as well as telephony applications for PCs, including accessories such as headsets and adapters, brings the features and services of telephony to the desktop, enhancing communications and productivity in the workplace.
  • IP TelephonyBy converging the transmission of data, voice and video traffic in a single network infrastructure, our IP Telephony solutions enable businesses to lower operational costs, achieve greater business flexibility and boost productivity.
  • Call Center and eCRM SolutionCompanies can boost the effectiveness of their contact centres with our Call Centre and eCRM solutions. Ideal for handling large volumes of incoming calls, our solutions augment customer relationship management by enabling delivery of enhanced service standards.
  • In-House Mobility SolutionIn-building wireless communications allow users to communicate anywhere within the work environment, providing them with greater control and producing cost savings for the organisation.
  • Remote Office/ Networking Solutions'Borderless' being the buzzword for corporations today, it is crucial to extend the organisation's presence, capabilities and resources to its staff, wherever they may be. Our remote solutions can integrate mobile phones into the PBX empowering staff to become truly mobile professionals.
  • Unified Messaging SolutionOur unified messaging solution combines voicemail, e-mail and fax messages in a single mailbox accessible and manageable by phone or any browser-enabled PC using cutting-edge technologies such as speech recognition and text-to-speech.

Professional Services

At NexWave, we are committed to ensuring that our customers enjoy a quality solution from initial installation to long-term application. Our large pool of technical experts provides comprehensive consultation and maintenance services to give our customers all the support they need to achieve optimum network efficiency and reliability.

Consulting

From analysing your company's needs to creating solutions custom-made to your requirements, including consultation and project supervision, our consultants ensure that your company's communications needs are met in the best possible way.

Maintenance

Our maintenance services ensure that your communications networks and applications deliver reliable, high performance results.

Services include:

- Prompt service response
- Comprehensive coverage hours and services
- Proactive monitoring, ongoing fault, performance and configuration management
- On-site and help-line support
- Technical and user training
- Diagnostics, repair and parts replacement

Frequently Asked Questions

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Overview Applications & Solutions Services